Xhale City – Mall of Georgia | CBD • Smoke • Vape |

Customer for over a year. Had faulty vape, no exchange. Tried to tell them and they told me I have “vapers tongue” and proceeded to laugh right in my face. The guy with long hair and beard looks “sleepy” every single time, smoking his pens, mumbling words. What’s the point of being a loyal customer? To be treated this way? 👎🏼

Usually one to give people the benefit of the doubt, but the Asian guy was working when I went recently. I understand having a bad day, but as a General Manager myself. I don’t let my bad days show at work. The guy is unprofessional. I asked for information on a product and he said he doesn’t know about it since he doesn’t use it. I didn’t ask if you use it. I wanted information on the product that was being sold. Which you should be able to provide since you know, you work there. He was instead focused on watching videos on his phone. Which is pretty much all he did while I was there. If you hate your job, quit. If you don’t have knowledge on a product. Do research on the product. Don’t come off as annoyed or judgmental towards your customers though. Not sure I’ll honestly ever return to this location after this experience.

She was great! Helped me find the near perfect flavor I couldn’t find at a different Xhale. AND gave an honest review on my music, pretty genuine and employee and great help.

When I tell you customer service is non existent I’m not lying, there’s this guy that moves in slow motion. He has long hair and a beard that has never met a barber. I do not recommend this shop, at all and I’m glad this is not the only comment complaining about him.

We had an exceptional experience at Exhale Smoke Shop two days ago, thanks to Autumn! She was an absolute angel and provided us with outstanding service. Autumn’s recommendations were spot on; we tried the new elf mags and instantly became obsessed! You buy two different devices and they magnetize together! She also suggested the Canabzy Couch locker blend was also fantastic, with 2 carts and a battery. We always love coming to this location and love the rest of the staff for their welcoming atmosphere. I Highly recommend Exhale Smoke Shop for its quality products and excellent customer service!